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The Lab Technician oversees the operations of the lab ensuring quality and same day service standards are met. The Lab Technician operates all lab machinery to fabricate quality eyewear that conforms to Company standards and tolerances, and perform machine maintenance and assist in dispensing and troubleshooting eyewear while maintaining the highest level of customer service.
Identify and work with basic optical laboratory equipment, tools, supplies, and materials.
Consistently adhere to hourly deadlines for finishing jobs.
Sort lenses and match to patient’s tray.
Edge lenses.
Fit lenses into frames.
Inspect completed jobs for accuracy.
Assist in ordering new jobs with our surfacing lab.
Order lenses with stock lab.
Maintain internal lens inventory levels.
Troubleshoot eyewear for quality.
Maintain the lab area and equipment in a safe and organized manner.
Cleaning as assigned by supervisor.
All other duties as assigned.
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.
Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Occasional lifting, carrying, pushing and/or pulling up to 45 lbs (+-30%) of the time
Occasional standing/walking/climbing (+-50%) of the time
Sitting in a normal position for an extended time (+-50%) of the time
Occasional reaching/handling/feeling (+-70%) of the time
Frequent use of finger dexterity (+-70%) of the time
Ideal candidate should have high school diploma/GED.
Laboratory: 1 year (required).
Proficient with keyboarding and ability to enter notes efficiently and accurately.
Ability to multi-task
Excellent time management, organizational, and planning skills with ability to work independently
Strong attention to detail
The Front Office Clerk is responsible for a variety of clerical and administrative duties in a company including preparing documents, scheduling meetings, and updating company records. Office clerks perform multiple tasks including a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Review customer invoices for accuracy.
Ensure that all invoices are mailed to customers on time.
Maintain files and records so they remain updated and easily accessible.
Assist in making accounts receivables collection calls and in setting up payment terms for clients.
Answer the departmental phones and redirect calls to appropriate colleagues.
Sort and distribute incoming mail and prepare outgoing mail.
Process and prepare documents, such as business or government forms and expense reports.
Maintain the departmental printers and copiers operating properly and alert management when repaid is required.
General office duties.
Maintain cleanliness as assigned by supervisor.
All other duties as assigned.
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner.
Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Occasional lifting, carrying, pushing and/or pulling up to 20 lbs (+-30%) of the time.
Occasional standing/walking/climbing (+-20%) of the time.
Sitting in a normal position for an extended time (+-80%) of the time.
Occasional reaching/handling/feeling (+-70%) of the time.
Frequent use of finger dexterity (+-70%) of the time.
Ideal candidate should have high school diploma/GED.
2+ years’ experience in a clerical position preferred.
Proficient with MS Word and MS Excel.
Working knowledge of office devices and processes.
Ability to multi-task.
Excellent time management, organizational, and planning skills with ability to work independently.
Strong attention to detail.
The Contact Lens Specialist provides assistance to the Optometrist in providing care to the patient by instructing new contact lens wearers on how to insert and remove contact lenses. The Contact Lens Specialist creates and fits customized contact lenses and recommends a contact lens solution that provides comfort, stability, and clarity the patient needs.
Enter/chart notes into the patient record, providing needed documentation for the Optometrist.
Order and receive contact lens for patients.
Keep up-to-date inventory of contact lens, contact lens solution, etc.
Prepare exam rooms for the Optometrist to perform exams on patients.
Perform doctor requested testing: VA’s, IOP, Color Vision, Visual Field Testing, Fundus camera, OCT.
Provide instruction and training for contact lens insertion and removal to patient.
Measure and polish gas permeable lenses.
Understand insurance coverages to submit claims to different carriers.
Schedule and confirm patient appointments.
All other duties as assigned.
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.
Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to take a stand on issues of importance, without being abrasive.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Occasional lifting, carrying, pushing and/or pulling up to 25 lbs (+-30%) of the time
Occasional standing/walking/climbing (+-50%) of the time
Sitting in a normal position for an extended time (+-50%) of the time
Occasional reaching/handling/feeling (+-70%) of the time
Frequent use of finger dexterity (+-70%) of the time
Ideal candidate should have high school diploma/GED.
Optical: 1 -2 years required
Proficient with keyboarding and ability to enter notes efficiently and accurately into patient’s EHR
Ability to multi-task.
Excellent time management, organizational, and planning skills with ability to work independently.
Ability to interact and communicate with a variety of people.
Strong attention to detail
The Eyewear Specialist dispenses and fits glasses and contacts, working from prescriptions written by optometrists. The Eyewear Specialist considers the patient’s facial features, occupation, and habits to assist them in choosing the best eyeglass frames, and lens coatings to fit their needs, while also achieving sales goals and excellent patient care.
Provide exceptional customer service at all times.
Assist patients in the selection of eyewear frames according to style and color.
Operate manual lensometer and auto-lensometer.
Educate and recommend specific lenses, lens coatings, and frame to suit patient needs.
Continue to stay educated on current brand knowledge.
Accurately collect facial measurements.
Dispense patient orders.
Identify and resolve patient complaints through troubleshooting.
General office duties.
Maintain cleanliness as assigned by supervisor.
All other duties as assigned.
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.
ust have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner.
Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Must have the ability to demonstrate strong need to achieve goals and not give up.
Occasional lifting, carrying, pushing and/or pulling up to 25 lbs (+-30%) of the time
Occasional standing/walking/climbing (+-50%) of the time
Sitting in a normal position for an extended time (+-50%) of the time
Occasional reaching/handling/feeling (+-70%) of the time
Frequent use of finger dexterity (+-70%) of the time
Ideal candidate should have high school diploma/GED.
Retail Sales: 1 year (preferred)
Proficient with keyboarding and the ability to enter notes efficiently and accurately into patient’s EHR.
Ability to multi-task.
Excellent time management, organizational, and planning skills with ability to work independently.
Ability to interact and communicate with a variety of people.
Strong attention to detail.
The Lab Technician oversees the operations of the lab ensuring quality and same day service standards are met. The Lab Technician operates all lab machinery to fabricate quality eyewear that conforms to Company standards and tolerances, and perform machine maintenance and assist in dispensing and troubleshooting eyewear while maintaining the highest level of customer service.
Identify and work with basic optical laboratory equipment, tools, supplies, and materials.
Consistently adhere to hourly deadlines for finishing jobs.
Sort lenses and match to patient’s tray.
Edge lenses.
Fit lenses into frames.
Inspect completed jobs for accuracy.
Assist in ordering new jobs with our surfacing lab.
Order lenses with stock lab.
Maintain internal lens inventory levels.
Troubleshoot eyewear for quality.
Maintain the lab area and equipment in a safe and organized manner.
Cleaning as assigned by supervisor.
All other duties as assigned.
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.
Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Occasional lifting, carrying, pushing and/or pulling up to 45 lbs (+-30%) of the time
Occasional standing/walking/climbing (+-50%) of the time
Sitting in a normal position for an extended time (+-50%) of the time
Occasional reaching/handling/feeling (+-70%) of the time
Frequent use of finger dexterity (+-70%) of the time
Ideal candidate should have high school diploma/GED.
Laboratory: 1 year (required).
Proficient with keyboarding and ability to enter notes efficiently and accurately.
Ability to multi-task
Excellent time management, organizational, and planning skills with ability to work independently
Strong attention to detail
The Optometric Technician provides assistance to the Optometrist in providing vision correction to the patient. The Optometric Technician helps with eye examinations, performs clerical duties, and maintains the examination equipment.
Assist with patient care and eye examinations.
Explain the examination process to patients, prepare them, and administer visual exam.
Provide exceptional customer service during all patient encounters.
Chart patient’s vision history.
Maintain patient records.
Perform minor repairs on broken or damaged glasses.
Maintain inventory of contact lens, contact lens solution, etc.
Operate manual lensometer, auto-lensometer, autofractor/keratometer, retinal camera, visual field, GDX, or OCT.
Follow scripting for testing equipment.
Sanitize all examination equipment.
Set phoropter to patient RX or re-set to plano (per Doctor’s request).
Display working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
General office duties.
Cleaning as assigned by supervisor.
All other duties as assigned.
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.
Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Ocasional lifting, carrying, pushing and/or pulling up to 25 lbs (+-30%) of the time
Occasional standing/walking/climbing (+-50%) of the time
Sitting in a normal position for an extended time (+-50%) of the time
Occasional reaching/handling/feeling (+-70%) of the time
Frequent use of finger dexterity (+-70%) of the time
Ideal candidate should have high school diploma/GED.
Optical: 1 -2 years preferred
Proficient with keyboarding and the ability to enter notes efficiently and accurately into patient’s EHR.
Ability to multi-task.
Excellent time management, organizational, and planning skills with ability to work independently.
Ability to interact and communicate with a variety of people.
Strong attention to detail.
A Call Center Clerk is a liaison between our company and its current and potential customers. The Call Center Clerk accepts ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarifying information, research every issue and providing solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
General office duties
Maintain cleanliness as assigned by supervisor
All other duties as assigned
Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner.
Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.
Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Occasional lifting, carrying, pushing and/or pulling up to 20 lbs (+-30%) of the time
Occasional standing/walking/climbing (+-20%) of the time
Sitting in a normal position for an extended time (+-80%) of the time
Occasional reaching/handling/feeling (+-70%) of the time
Frequent use of finger dexterity (+-70%) of the time
Ideal candidate should have high school diploma/GED.
Previous experience in a customer support role
Proficient with MS Word and MS Excel
Working knowledge of office devices and processes
Familiarity with CRM systems and practices
Ability to multi-task.
Strong phone and verbal communication skills along with active listening
Covid-19 Update: Due to new safeguards in place to protect our distribution center employees, shipments could be delayed.
Please reference your expected delivery date in checkout.
If you would like to apply vision insurance toward your contact lens supply, please contact our office for verification and pricing.
Online orders cannot apply for vision benefits.